Frequently Asked Questions

Orders and Payment

What payment methods do you accept?

We accept major credit and debit cards (Visa, Mastercard, American Express) as well as secure online payment options like Apple Pay (iOS) and Google Pay (Android) are available at checkout. All payments are processed safely using encrypted technology.

Can I cancel or change my order after it has been placed?

We begin processing orders shortly after they’re placed, so changes or cancellations aren’t always possible. If you need to make a change, please contact us as soon as possible and we’ll do our best to help before your order is dispatched.

How do I apply a discount code to my order?

We occasionally release discount codes for seasonal or limited-time promotions. If you have a valid code, you can apply it at checkout in the “Discount code” field before completing your purchase.

Do you offer gift cards?

Not at the moment, but it’s something we’re planning to offer in the future.

Shipping and Delivery

How long does shipping take?

Shipping times vary depending on your location. Once your order is dispatched, delivery typically takes:

-Local deliveries: 1-3 business days
-International deliveries: 5–10 business days

You’ll receive a confirmation email once your order has shipped.

Do you offer international shipping?

Yes, we ship internationally. Delivery times and shipping fees may vary depending on the destination. Any customs duties or taxes are the responsibility of the customer.

How can I track my order?

Once your order has been shipped, you’ll receive an email with tracking details so you can follow your delivery every step of the way.

What are the shipping costs?

Shipping costs are calculated at checkout based on your location and order size. We also offer a free pickup option from our distribution center in Meydan, Dubai. Any applicable fees will be shown before you complete your purchase. 

What should I do if my order arrives damaged or incomplete?

We’re sorry if this happens. Please contact us within 48 hours of delivery with your order number and clear photos of the issue, and we’ll resolve it as quickly as possible.

Returns and Exchanges

What is your return/exchange policy?

To be the same as per return policy

How do I initiate a return or exchange?

To be the same as per return policy

To start a return or exchange, please contact our customer support team at hello@theprojectperspective.com with your order number and reason for return. We’ll guide you through the next steps.

Do you offer free returns?

Return shipping costs are the responsibility of the customer unless the item is faulty or incorrect. In those cases, we’ll cover the return shipping.

How long does it take to process a refund?

Once your return is received and inspected, refunds are processed within 10 business days. Refunds will be issued to the original payment method.

Product Information

What size should I order?

Each product page includes a size guide to help you find the best fit. If you’re between sizes or unsure, we recommend contacting us for advice.

How can I check if an item is in stock?

Availability is shown on each product page. If a size or color is sold out, it will be marked accordingly. Restocks may be limited.

What fabrics or materials are used in your products?

Fabric and material details are listed on each product page. We focus on high-quality, durable materials selected for comfort, performance, and everyday wear.

How do I care for my clothing?

Care instructions are included on the garment label and product page. We recommend following these instructions to maintain the quality and longevity of your pieces.

Account and Privacy 

Do I need to create an account to place an order? 

No, you can check out as a guest. Creating an account allows you to track orders more easily and access your order history.

How do I reset my password?

If you’ve forgotten your password, click “Forgot password?” on the login page and follow the instructions sent to your email.

Is my personal information safe with you?

Yes. We take data protection seriously and use secure systems to protect your personal information. Your details are never shared with third parties without your consent.

Customer Support

How can I contact customer support?

You can reach us via email at hello@theprojectperspective.com or through the contact form on our website. Please include your order number for faster assistance.

What are your customer service hours?

Our customer support team is available Monday to Friday, 9am - 6pm GST. We aim to respond within 24–48 hours.

Sustainability 

Do you use sustainable materials or processes?

Where possible, we incorporate sustainable materials and responsible production methods to reduce waste and environmental impact. We’re continuously working on improving our processes.